Terms & Conditions

Welcome to louisewade.com terms and conditions for use.

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

If you have any questions relating to these terms and conditions please contact us.

Definitions

‘Conditions’ means these terms and conditions and the Special Conditions.
‘Product’ means a product displayed for sale on the Website.
‘Personal Information' means the details provided by you on registration.
‘We/us’ means louisewade.com
‘Website’ means the website located at www.louisewade.com or any subsequent URL which may replace it.
‘Cookies’ means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer.
‘United Kingdom’ means England, Wales, Scotland, Northern Ireland and the Channel Islands.
‘You’ means a user of this Website.

Use of the website

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

You warrant that:

We reserve the right to:

Third Party Links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Privacy

We will treat all your Personal Information as confidential and we promise never to share your personal details with any third party for mailing or marketing purposes.

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections. We may also collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, and any search terms that you entered on our website.  All such information is held on secure servers. Louise Wade complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential. We use your information only for the following purposes:

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this Website for shopping purposes.

Intellectual property

The entire content of the website, including all jewellery design and the use of the name Louise Wade is the sole property of Louise Wade. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content which appear on this website. Nor may you use any such content in connection with any business or commercial enterprise.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order. All prices are stated in British Pounds Sterling (£ GBP).

Payment

Orders can be placed online and paid for securely using Paypal or alternatively by posting a cheque or arranging for a bank transfer.

If you wish to pay by cheque, please make it payable to Louise Wade, detailing your address on the reverse and post to the address on the contact page. Please allow 7 working days for the cheque to clear. Goods will be dispatched when full payment has been confirmed.

Returns

If you are not completely satisfied with your purchase then please fill out a RMA form and return the item (with your unique RMA number) to us within 7 days of receipt. The item must be unworn, undamaged and in its original packaging. A full refund (not including postage) will then be issued by the same method that you paid, within 28 days from receipt of the return.

We are not liable for any postage costs incurred by you when returning unsuitable items to us. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.

In the unlikely event that your purchase is faulty, please fill out our RMA form and return the faulty item (along with your RMA number) to us within 7 days from receipt. Your item will be replaced or repaired as appropriate and any postage costs incurred by you in the returning of the faulty item, refunded.   We are unable to offer refunds for discounted pieces or commissioned pieces, unless the item is faulty.

When ordering Rings, it is the customer’s responsibility to ensure that they have ordered the correct size. Resizing a ring is possible but is subject to a small charge. If you do require this service then please contact us for a quote.

Online order cancellations

If you wish to cancel an order placed at Louisewade.com please return the confirmation email to us, stating your wish to cancel the order. If your order has already been dispatched, we will be unable to redirect it therefore request that you fill out our RMA form and return the parcel (along with your unique RMA number) for a refund.

Late and Lost Deliveries

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to track your order with the Royal Mail.

We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) - this is the point when the Royal Mail classifies a package as being lost.

International delivery - When items are sent to another country, your parcel is often handled by more than one postal service. Unfortunately this means delivery problems may occur. When we send a parcel abroad, the actual delivery of the item is the responsibility of the destination country’s postal service. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.

Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases for a small charge, you can request a proof of delivery certificate from Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you have items delivered to your home address. Louise Wade cannot be held responsible for goods that are lost or delayed in transit.

Feedback and Complaints

We always welcome feedback from our customers as it enables us to improve our service. If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly.